Home » Dr. Bachruddin Saleh Luturlean, S.E., M.M.

Dr. Bachruddin Saleh Luturlean, S.E., M.M.


  • Bachelor of Management, Universitas Islam Nusantara
  • Master of Management, Universitas Widyatama
  • Doctor of Management, Universitas Pendidikan Indonesia

Academic Area:

  • Organizational Behavior
  • Consumer Behavior
  • Human Resources Management

Interest Group:
Business Policy and Strategy

[tabby title=”Profile”]

Dr. Bachruddin Saleh Luturlean, S.E., M.M., is a lecturer at Telkom University. He was born in Purworejo on October 5, 1957. After completing his studies at the Islamic University of Indonesia (Uninus), he continued his master degree at Widyatama University, and obtained doctoral degree at Indonesian University of Education (UPI).

In addition, he occupied important positions in several agencies, such as Senior Manager of General Support of Telkom Learning Center; and CEO of PT Citra Sukapura Megah (CSM) on Building Management & Construction.

[tabby title=”Teaching”]

  • Human Resources
  • Marketing
  • Organization Behavior

[tabby title=”Research”]

Current Research

Supervising Student’s Research

[tabby title=”Publication”]


  • Socio-cultural environments and emerging economy entrepreneurship: Women entrepreneurs in Indonesia
    Journal of Entrepreneurship in Emerging Economies 9 (1), 85-96
  • The effect of the leadership towards employee performance in the human resources department at the PLN west java and banten distribution office
    International Journal of Basic and Applied Sciences 4 (1), 149
  • Customer experience management in the hotel industry: Principles, theory and practice
    Advances in Economics, Business, and Management Research 15, 460-463
  • The effects of job satisfaction and organizational commitment on organizational citizenship behavior
    Jurnal Siasat Bisnis 19 (2), 99-108
  • Influencing Factors in Customers’ Intention to Re-visit Resort Hotels: The Roles of Customer Experience Management and Customer Value
    Knowledge, Learning and Innovation, 191-207


  • Student Personality, Lecturer Competency, Campus Facilities, and Students? Learning Motivation in Private Univ
    Proceedings of International Academic Conferences
  • Service Quality of Indonesia’s Celluler Communication Providers and The Impact on Customer Loyalty an Analysis of the college Students Using Prepaid Services in Bandung
    International Conference of Business, Marketing & Information System Management
  • A framework for conceptualizing customer experiences management in the hotel industry
    3rd International Seminar and Conference on Learning Organization